How we protect your data
What the platform does today, explained with no fine print.
Every company, isolated
Your tickets, customers, users and settings are kept apart from any other company's. Thousands of automated tests check it before every change.
Two-step verification
Required for admins and available to the whole team, with backup codes and email recovery if you lose your phone.
Encrypted credentials
The keys for your email, WhatsApp, Meta and AI provider are stored encrypted and never shown again.
A trail of every action
Assignments, status changes, replies and notes go into the audit log: who, what and when. Including what automatic rules do.
Your data is yours
Export everything as a ZIP file whenever you want. If you ever leave, you don't have to ask us for anything.
Retention on your terms
You decide how long closed cases are kept; after that they are anonymized.
Signed notifications
What we send to your other systems is signed, and what arrives from WhatsApp, Meta and Telegram is verified before we accept it.
Daily backups and HTTPS
The database is backed up every day and every connection is encrypted.
Have a specific security question?
Write to us and we'll answer with the technical detail.