Everything CALADESK does

Nine areas, no fine print. If something isn't on this list, it's because we haven't built it yet — not because we're hiding it.

Every channel, one inbox

Email, WhatsApp, Telegram, live chat and Meta — every message becomes a ticket, wherever it came from.

  • Email, with several mailboxes per company
  • WhatsApp Business — your own number, no per-message markup
  • Telegram, with no 24-hour window
  • Live chat on your site, with a single line of code
  • Meta's Messenger and Instagram

Automatic organization

Rules that assign, prioritize and escalate on their own, with work spread evenly across your team.

  • Rules: on ticket creation, when a customer writes back, or before an SLA is breached
  • Balanced routing across available agents
  • Teams or departments, each with their own owners
  • Tags, categories and reply templates

Reply faster with AI

Case summaries, reply suggestions, and a rich editor with bold, italic and underline so you never start from a blank page.

  • A case summary for whoever opens it first
  • A reply suggestion — always yours to review before sending
  • A rich editor with bold, italic and underline
  • A personal signature, with an image if you like, on every email you send

Portal and knowledge base

Customers track their case and find answers on their own, without calling or writing in.

  • A portal for customers to track their case
  • A public knowledge base, under your own brand
  • An automatic satisfaction survey when a case closes

Your brand, not ours

Your company's logo and the agent's signature ride along on every outgoing email.

  • Your company's logo on the portal and on emails (Team plan)
  • The agent's own signature, with a photo or logo if you like
  • Full isolation: one company's data never mixes with another's

Security by default

Two-factor auth, account recovery, an audit trail for every sensitive action, and data isolated per company.

  • Two-factor authentication, optional or required by role
  • Email-based account recovery if you lose your second factor
  • Clear roles: agent, supervisor, and a read-only role for those who just need to see, not touch
  • An audit trail for every sensitive action
  • Encryption and HTTPS from the very first login

Measure what matters

SLA compliance, resolution times, and your filtered inbox, exportable to CSV whenever you need it.

  • A dashboard with SLA compliance and resolution times
  • Export your filtered inbox to CSV whenever you need it
  • A full history for every case, through to close

Connect your tools

An API for your own systems, sync to a Google Sheet, and assisted migration from wherever you are today.

  • An API for your own systems
  • Sync your tickets to a Google Sheet, nothing to install
  • Assisted migration from whatever tool you use today

Wherever you are

Install it as an app on your phone and get notified even with it closed.

  • Install it as an app on your phone, no app store needed
  • Instant push notifications, even with it closed
  • Works the same from the browser, nothing to install if you prefer
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