Providers (subprocessors)
CALADESK relies on the following providers to deliver the service.
CALADESK's providers
We use them for every client company.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Contabo Inc. | Server hosting the platform, its database, attachments and backups | All platform data | US (New York) |
| Namecheap (Private Email) | Sending system emails: account verification, notices to agents and reminders | Recipient's email address and the notice's content | US |
| Browser notification services (Google, Apple, Mozilla) | Delivering notices to the phone or computer of whoever turns them on | An end-to-end encrypted notice: the service cannot read its content | Depends on each person's browser |
Services each company connects
They are only involved if the client company connects them, with its own account or its own key, and only for that company's data.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Microsoft (Microsoft 365 / Graph) | Receiving and sending email for companies using Microsoft 365 | Emails and attachments | EU / US |
| Google (Gmail) | Receiving and sending email for companies using Gmail | Emails and attachments | US |
| Meta (WhatsApp, Facebook Messenger, Instagram) | Receiving and answering messages on those channels | Messages, attachments and the customer's identifier on that channel | US |
| Telegram | Receiving and answering messages sent to the company's bot | Messages, attachments and the customer's Telegram identifier | Per Telegram |
| AI provider chosen by the company (Anthropic, OpenAI or another compatible one) | Ticket summaries, drafts and classification, only when the company adds its own key | The ticket content being analyzed | Per the chosen provider |
Contact: privacidad@caladesk.com.